Refund policy

Refund, Return & Replacement Policy

Last Updated: 23 July 2026

At Srivari & Company (Brand: Srivari Agarbatti), we are committed to delivering premium-quality incense products. Every order is carefully inspected, quality-checked, and securely packed before dispatch. If you receive a damaged, defective, incorrect, or incomplete order, we're here to resolve it promptly.

Returns & Replacements

A replacement or refund may be offered in the following situations, subject to verification of the claim:

The product was damaged during transit.
You received the wrong product.
The product received is different from what you ordered.
Your order is incomplete or an item is missing.
The product has a manufacturing defect.

Due to the nature of incense products, opened, used, or partially used products cannot be returned or exchanged unless they are defective or incorrectly supplied.

Requirements for Return or Replacement

To process your request, please provide the required evidence within 48 hours of delivery.

1. Damaged Product

A continuous, unedited parcel unboxing video recorded from the moment the sealed package is opened (mandatory).
Clear photos of the damaged product and packaging.

2. Wrong Product Received

A continuous, unedited parcel unboxing video recorded from the moment the sealed package is opened (mandatory).

3. Product Different from Website Description

Clear photos of the product received.

4. Incomplete Order

A continuous, unedited parcel unboxing video recorded from the moment the sealed package is opened (mandatory).
Clear photos of all items received.

Failure to provide the required evidence may result in the rejection of your claim.

Free Gifts

If your order includes a complimentary gift and you are eligible to return the main product, the complimentary gift must also be returned in unused condition.

Non-Returnable Items

The following items are not eligible for return, replacement, or refund:

Opened or used incense products.
Products damaged due to misuse, improper handling, or improper storage.
Gift cards.
Complimentary gifts (unless returned along with the eligible product).
Clearance, discounted, or promotional sale items, unless damaged or incorrectly delivered.
Products returned due to personal fragrance preference, personal taste, or change of mind.
Orders placed by mistake after dispatch.

Return Shipping

If a return is approved due to our error (wrong, damaged, defective, or missing product), Srivari & Company will bear the return or replacement shipping charges.

However, we reserve the right to reject a claim or charge return shipping costs for claims found to be false, fraudulent, abusive, or unsupported by sufficient evidence.

How to Request a Return

Please contact us within 48 hours of receiving your order.

Contact Details

Srivari & Company
Brand: Srivari Agarbatti

Email: srivariagarbatti07@gmail.com

Customer Support: +91 8152820227

Website: https://www.srivariagarbatti.com

Address:
25, 14th Cross, Pipeline Road,
Vijayanagar, Bengaluru, Karnataka – 560023
India

Please include:

Order Number
Tracking Number (AWB), if available
Reason for return
Required photos or parcel unboxing video

Our support team will review your request and respond within 2–3 business days.

Refund Policy

Once your request has been reviewed and approved, the refund will be processed using the original payment method.

Supported refund methods include:

Credit Card
Debit Card
UPI
Net Banking
Wallet Payments

Approved refunds are initiated within 5–7 business days after approval. Depending on your bank or payment service provider, it may take additional time for the amount to reflect in your account.

If your order was placed using Cash on Delivery (COD) (if available), refunds will be processed via bank transfer after receiving your bank account details.

Order Cancellation

Orders can be cancelled only before they are packed or dispatched.

Once an order has been been dispatched, cancellation requests cannot be accepted.

Delivery Delays

Srivari & Company shall not be liable for delivery delays caused by courier partners, natural disasters, strikes, public holidays, government restrictions, or any circumstances beyond our reasonable control.

Fraud Prevention

Srivari & Company reserves the right to refuse any return, replacement, or refund request if fraudulent activity, repeated abuse of this policy, or insufficient supporting evidence is identified.

Governing Law

This Refund, Return & Replacement Policy shall be governed by the laws of India. Any disputes arising from purchases made through this website shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us: